Rob Seaman wrote:
> I don't know whether to be more embarrassed for the company or for
> the international standards process. How many companies claim ISO
> 9000 conformance? If they don't comprehend the requirements of
> international standards pertaining to their products, how likely is
> it that they comprehend their customers' requirements?
I am reminded of the Dilbert cartoon from way back when, in which the
pointy-haired boss is talking to a potential customer.
Customer: "Your product looks good, but you can't be our supplier unless
yoru company is ISO 9000 certified."
PHB: "So ... you don't care how bad our internal processes are, as long
as they're well-documented and used consistently."
Customer: "That's right."
PHB: "Our documented process says I must now laugh in your face and
double our price."
I think says everything you need to know about ISO 9000 in the real world.
David Harper
--
Dr David Harper
Wellcome Trust Sanger Institute, Hinxton, Cambridge CB10 1SA, England
Tel: 01223 834244 Fax: 494919 http://www.sanger.ac.uk/Users/adh/
Received on Wed Dec 07 2005 - 06:35:43 PST