On Wed, 7 Dec 2005 14:35:04 +0000, "David Harper" <adh_at_SANGER.AC.UK>
said:
> Rob Seaman wrote:
> > I don't know whether to be more embarrassed for the company or for
> > the international standards process. How many companies claim ISO
> > 9000 conformance? If they don't comprehend the requirements of
> > international standards pertaining to their products, how likely is
> > it that they comprehend their customers' requirements?
>
> I am reminded of the Dilbert cartoon from way back when, in which the
> pointy-haired boss is talking to a potential customer.
>
>
> Customer: "Your product looks good, but you can't be our supplier unless
> yoru company is ISO 9000 certified."
>
> PHB: "So ... you don't care how bad our internal processes are, as long
> as they're well-documented and used consistently."
>
> Customer: "That's right."
>
> PHB: "Our documented process says I must now laugh in your face and
> double our price."
>
>
> I think says everything you need to know about ISO 9000 in the real
> world.
>
> David Harper
>
Anyone know where I can get a copy of this Dilbert cartoon? I've been
asked to do some software testing and validation using ISO 9000
certified processes (whatever that means) and would love to use this as
the first slide in my presentation...
-- Conrad
______________________________________________________________________
Stellar Science Ltd. Co. - "Stellar Scientific Software Solutions"
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Received on Wed Dec 07 2005 - 16:16:29 PST